FORGE MEDICAL PRACTICE
This Practice operates a procedure for the investigation of complaints as part of the National Health Service system for dealing with complaints. Our system meets the national criteria.
The complaints procedure is co-ordinated by Yvonne Kelly, Assistant Manager, on behalf of the practice.
Your complaint should be submitted as soon as possible after the event giving rise to the complaint.
The Assistant Manager will then ensure that all relevant details are recorded and arrange for the complaint to be investigated.
we aim to report back to you within 10 working days. If this is not possible, we will explain the reason for the delay to you and you will be given a revised date for the completion of the investigation.