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PATIENT'S FAILING TO ATTEND APPOINTMENTS

PATIENT'S WHO DO NOT ATTEND FOR BOOKED APPOINTMENTS WITHOUT LETTING US KNOW, PREVENT  OTHER PATIENT'S FROM TAKING AN APPOINTMENT WHICH THEY REALLY NEED. PLEASE CANCEL IF YOU ARE UNABLE TO ATTEND - EVEN AT SHORT NOTICE WE CAN USE THE APPOINTMENT. PLEASE CLICK ON THE LINK  TO SHOW HOW MANY PATIENTS FAILED TO ATTEND LAST MONTH. THANK YOU.

WASTED APPOINTMENTS IN JANUARY 2018

HOSPITAL TESTS OR INVESTIGATIONS

PLEASE BE AWARE THAT IF TESTS OR INVESTIGATIONS ARE REQUESTED BY A SPECIALIST OR CONSULTANT, THEN THE RESULTS OF THESE TESTS NEED TO BE OBTAINED FROM THE CONSULTANT OR SPECIALIST INVOLVED.

THANK YOU.

EXTENDED ACCESS APPOINTMENTS

PLEASE CLICK ON THE LINK TO FIND OUT MORE INFORMATION:

http://www.sunderlandgpalliance.co.uk/sunderland-extended-access-service-information/


COULD PATIENTS PLEASE ENSURE THAT THEY UPDATE THE SURGERY WITH CONTACT DETAILS. THIS IS VERY IMPORTANT IF WE NEED TO CONTACT YOU URGENTLY.

THANK YOU

COMPLAINTS

 

FORGE MEDICAL PRACTICE 

COMPLAINTS PROCEDURE

This Practice operates a procedure for the investigation of complaints as part of the National Health Service system for dealing with complaints. Our system meets the national criteria.

The complaints procedure is co-ordinated by Yvonne Kelly, Assistant Manager, on behalf of the practice.

Your complaint should be submitted as soon as possible after the event giving rise to the complaint.

The Assistant Manager will then ensure that all relevant details are recorded and arrange for the complaint to be investigated.

we aim to report back to you within 10 working days. If this is not possible, we will explain the reason for the delay to you and you will be given a revised date for the completion of the investigation.

 



 
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