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THE SURGERY WILL BE CLOSED FOR MANDATORY TRAINING -WEDNESDAY 18TH APRIL 2018 FROM 12:00P.M. AND WILL RE-OPEN AT 08:00 A.M. THURSDAY 19TH APRIL 2018

FOR URGENT MEDICAL ASSISTANCE DURING THIS PERIOD PLEASE TELEPHONE 111

PATIENTS PLEASE NOTE

FROM 16TH MAY 2018

 

WE WILL BE UNABLE TO TAKE REPEAT PRESCRIPTIONS ORDERS OVER THE TELEPHONE

 

PLEASE REGISTER FOR ONLINE SERVICES OR ASK AT RECEPTION FOR FURTHER INFORMATION ON HOW YOU CAN ORDER YOUR MEDICATIONS AFTER THIS DATE

 

PATIENT'S FAILING TO ATTEND APPOINTMENTS

PATIENT'S WHO DO NOT ATTEND FOR BOOKED APPOINTMENTS WITHOUT LETTING US KNOW, PREVENT  OTHER PATIENT'S FROM TAKING AN APPOINTMENT WHICH THEY REALLY NEED. PLEASE CANCEL IF YOU ARE UNABLE TO ATTEND - EVEN AT SHORT NOTICE WE CAN USE THE APPOINTMENT. PLEASE CLICK ON THE LINK  TO SHOW HOW MANY PATIENTS FAILED TO ATTEND LAST MONTH. THANK YOU.

WASTED APPOINTMENTS DUE TO PATIENTS FAILING TO ATTEND MARCH 2018

HOSPITAL TESTS OR INVESTIGATIONS

PLEASE BE AWARE THAT IF TESTS OR INVESTIGATIONS ARE REQUESTED BY A SPECIALIST OR CONSULTANT, THEN THE RESULTS OF THESE TESTS NEED TO BE OBTAINED FROM THE CONSULTANT OR SPECIALIST INVOLVED.

THANK YOU.

EXTENDED ACCESS APPOINTMENTS

PLEASE CLICK ON THE LINK TO FIND OUT MORE INFORMATION:

http://www.sunderlandgpalliance.co.uk/sunderland-extended-access-service-information/


COULD PATIENTS PLEASE ENSURE THAT THEY UPDATE THE SURGERY WITH CONTACT DETAILS. THIS IS VERY IMPORTANT IF WE NEED TO CONTACT YOU URGENTLY.

THANK YOU

COMPLAINTS

 

FORGE MEDICAL PRACTICE 

COMPLAINTS PROCEDURE

This Practice operates a procedure for the investigation of complaints as part of the National Health Service system for dealing with complaints. Our system meets the national criteria.

The complaints procedure is co-ordinated by Yvonne Kelly, Assistant Manager, on behalf of the practice.

Your complaint should be submitted as soon as possible after the event giving rise to the complaint.

The Assistant Manager will then ensure that all relevant details are recorded and arrange for the complaint to be investigated.

we aim to report back to you within 10 working days. If this is not possible, we will explain the reason for the delay to you and you will be given a revised date for the completion of the investigation.

 



 
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