Forge Medical PracticePallion ParkPallionSunderland, SR4 6QETel: 0191 510 9393
Patient's will now have the ability to book and cancel appointments on-line and will need to register with the practice for this service. You will be given a secure pin and access number on registration and this process will automatically give you the option to order your repeat medication. If you would like to register for this service please call into the surgery to request your details.
Access the link for Online Booking https://patient.emisaccess.co.uk
All patients are seen by appointment only (except in emergencies) and can book over the telephone on 0191 510 9393 or by calling in at the surgery or via the on-line service.
We offer appointments which are pre-bookable, usually up to four weeks in advance. Please try to telephone after 10.00am for routine appointment requests when access may be easier for you.
If possible please try and call before 10:00 if you need to see the doctor or nurse urgently. We can then offer you an emergency appointment or arrange a home visit where this is appropriate. These appointments are for problems that cannot wait for a routine appointment and are allocated strictly in time order - it will not be possible to negotiate regarding times and/or which doctor to see.
For advice and general enquiries please call between 11:00 - 15:30 when our lines are a little less busy. Our receptionist team will be able to advise you when best to call if you wish to speak to a doctor.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the equipment and facilities available to deal with your problem more efficiently, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP.
You may also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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