COMPLIMENTS/COMPLAINTS

COMPLIMENTS

If you feel that you have received good service from the surgery or that there is any issue  we have been particularly helpful with, we would appreciate it if you would click on the link below and add your comments to the NHS website, or alternatively if you would like to contact the surgery and let us know, either by phone, e-mail or in person.

It is important that we receive positive feedback, if it is deserved, as this will help to structure future services provided by the surgery.

https://www.nhs.uk/Services/gp/Overview/DefaultView.aspx?id=37005

Thank You.

Complaints

This Practice operates a procedure for the investigation of complaints as part of the National Health Service system for dealing with complaints. Our system meets the national criteria.

The complaints procedure is co-ordinated by Yvonne Kelly, Assistant Manager, on behalf of the practice.Your complaint should be submitted as soon as possible after the event giving rise to the complaint.

The Assistant Manager will then ensure that all relevant details are recorded and arrange for the complaint to be investigated.

we aim to report back to you within 10 working days. If this is not possible, we will explain the reason for the delay to you and you will be given a revised date for the completion of the investigation.

Customer service form However if you feel that we have not dealt with the issues you have raised, as you would wish, you can write to the Complaints Manager at NHS England, PO Box 16738, Redditch B97 9PT. (This dept has replaced PALS from April 2013) please follow the link:http://www.england.nhs.uk/contact-us/complaint/   or alternatively The Parliamentary & Health Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP, e-mail: phso.enquiries@ombudsman.org.uk  If you would like more information on How to make a complaint or send a compliment to NHS England -

The complaints procedure should ensure that  all complaints are dealt with swiftly and fairly to the satisfaction of all concerned



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